Shipping & returns

SHIPPING & RETURNS POLICY

 

🚚 SHIPPING

Shipping Times by Region

  • USA Domestic: 2–4 days

  • USA International: 7–10 days

  • Europe: 8–10 days

  • Latin America: 10–15 days

  • Canada: 10–15 days (Contact us before ordering to Canada)

Shipping Fee

  • Flat rate of $25 per order.

Order Tracking

  • Once your payment is processed, your order will be sent to our shipping department.

  • A tracking number will be emailed to you as soon as it becomes available.

  • Please allow some time for this step to be completed.

Packaging

  • All orders are packed with care to ensure maximum safety and discretion.

  • We have extensive experience ensuring your package arrives intact.

Product Authenticity

  • All products are 100% genuine, as we are an official representative of ZPHC.

  • You can verify your product’s authenticity via our website.

Bulk Orders

  • Bulk orders are accepted. Contact our consultant for details.

💰 RETURNS & COMPENSATION

Refund Policy

  • Refunds are only possible before your order is processed and shipped.

  • If your order has already been dispatched, no refund will be provided.

  • To request a refund, contact us immediately via:

    • Website chat

    • Email: 

    • Contact form: 

    • Telegram or WhatsApp

Lost or Stuck Orders

  • If your order is lost or stuck at customs/postal facilities, we may reship it.

  • However, reshipping is not guaranteed to certain high-risk countries.

⚠️ No Reship or Refund Policy applies to:

  • European Union (EU)

  • Australia

  • Canada

  • Cambodia

For these regions, shipping is done only after client agreement to assume all risks.

Exceptional Cases

  • If an order is lost more than once, a refund may be considered on a case-by-case basis.

Damaged Products

  • If you receive a damaged item, please:

    • Take clear photos of the damage

    • Contact us immediately via the same channels listed above

  • If the damage was our fault, we will compensate you appropriately.

📌 Note:
Every case of return, reshipping, or compensation is handled individually.
If you have any doubts or concerns, please contact us for assistance.